Return and Refund Policy

1. Introduction

At Xander Wardrobe, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy outlines the process for returns and refunds.

2. Eligibility for Return

We accept returns for items that are:

  • Unworn, unused, and in the same condition as when received.
  • In their original packaging, including tags and labels.
  • Requested for return within [3] days of delivery.

Please ensure that the product is in the same condition as received to qualify for a return.

3. Non-Returnable Items

Certain items may be non-returnable due to hygiene or other reasons, such as:

  • Underwear and intimate wear
  • Customized or personalized items
  • Sale or clearance items

If you are unsure about whether an item is eligible for return, please contact us before proceeding.

4. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team via email at [email protected] within [3] days of receiving your order.
  • Provide your order details, including the order number and the reason for the return.
  • Our team will guide you through the return process and provide instructions for returning the product.

5. Return Shipping

Customers are responsible for the return shipping cost, unless the item is defective or damaged upon delivery. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

6. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued in the form of Cash on Delivery at the time of the original delivery address. Please note that refunds will not be processed until we have received the returned item in its original condition.

Refunds may take [5-7] business days to be completed. If your refund is approved, we will notify you by email.

7. Exchanges

Currently, we do not offer direct exchanges. If you would like to receive a different size or style, please return the item and place a new order.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected] with details and photographic evidence of the damage. We will arrange for a return and provide a replacement or full refund as appropriate.

9. Contact Information

If you have any questions or need assistance with the return process, feel free to reach out to us at:
Email: [email protected]